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Privacy Policy

Last updated: April 22, 2026

Paw Paw Pet Care ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, phone number, and email address when you submit our contact form or book services
• Pet Information: Your dog's name, breed, age, medical history, and behavioral information for boarding/daycare
• Communication Records: Messages, emails, and phone call logs related to your booking

2. How We Use Your Information

We use your information solely to:

• Provide pet boarding and daycare services
• Communicate with you about your booking
• Contact you or your emergency contact if needed during your dog's stay
• Comply with legal requirements (vaccination records)

3. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Your information is only shared in these limited circumstances:

• With veterinary clinics if emergency medical care is needed
• When required by law or legal process

4. Data Security

We implement appropriate security measures to protect your personal information. Your data is stored securely and access is limited to authorized personnel only.

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Vaccination records are kept for 3 years per California regulations.

6. Your Rights (CCPA)

California residents have the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt-out of the sale of personal information (we never sell your data)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at 415-823-0199 or through our contact form.

7. Cookies and Analytics

Our website does not use tracking cookies or third-party analytics. We only use essential cookies necessary for website functionality.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Phone: 415-823-0199
• Business: Paw Paw Pet Care
• Location: Castro Valley, CA 94546